Frequently Asked Questions

How do I know which version of Cinchy I am on?

Navigate to <baseURL>/healthcheck

(ex. if your current URL is then you would navigate to

The response looks this:

"component": "Cinchy",
"version": "",
"ipAddress": [
"systemTime": "2020-06-18T19:43:54.1692859Z",
"status": "Green",
"healthChecks": [
"name": "Database Connectivity",
"description": "Validates that the application can connect to the database",
"status": "Green"

In this case your Cinchy version is

How can I enter a new line into a field in Manage Data?

You can add line breaks in a cell on the UI, the same way as in Excel, by typing Alt+Enter. If you use the expanded row heights option, or manually expand the row, it will show the line breaks.

My Insert/Update statement is making multiple changes instead of 1

A query like the following will cause multiple inserts instead of one if your result type is set to Query Results instead of # of Rows Affected.

INSERT INTO [Customer].[Tickets] ( [Ticket Id], [Subject] )
VALUES ( 1900, 'This is a Test' );
SELECT [Cinchy Id],
[Ticket Id],
FROM [Customer].[Tickets]

The same applies to UPDATE statements.

If you need to perform inserts and updates in a query and want to return data at the end, another option is to use the "Single value (First Column of First Row)" return type, which will only be able to return a single value.

Does a row filter restrict access for a Cinchy administrator?

Currently Cinchy Administrators have access to view/edit/approve all data in the platform. There is no way currently to restrict access for Cinchy administrators.

My query parameter is not working

When I pass a value to the following query, the result is empty.

SELECT @nbdays;

The query works without the DECLARE statement. When the DECLARE statement is present, the input variable is ignored, and needs to be SET. In order to still get the variable from the input, a second variable is needed.

SET @nbdays = @inputDays;
SELECT @nbdays;

I cannot disable Change Approval

This is caused by records in Draft status. To retrieve these records, run a query with return type Query Results (Including Draft Data).

FROM [Your Domain].[Your Table] T
WHERE T.[Approval State] <> 'Approved'

After approving these records, you will be able to disable change approval.

You may have to restore cancelled records, approve them, and delete them so that everything is approved.

How do I insert, update and delete links in a multi-select link field using CQL?

Removing and updating a multi-select a link, is the same as setting the link field. The field needs to be updated with the list of values.

The value is a concatenated string of '[Cinchy Id],[Version],[Cinchy Id],[Version],[Cinchy Id],[Version]' from the lookup values

SET T.[Multi-Link Field Name] = '1,1,2,1,3,1'
FROM [Domain].[Table Name] T
WHERE T.[Deleted] IS NULL AND ...

In this example it would set [Multi-Link Field Name] to values with [Cinchy Id] 1, 2, and 3. The version after each Cinchy Id should be 1.

You must provide the full list of multi-select values. If your field was '1,2' and you update it with '3,1' it will end up as '3', not '1,2,3'.

Null values are not updating correctly in Salesforce using the Data Sync

When performing a data sync with a Salesforce target, you need to replace nulls with '#N/A' in the source. You can use ISNULL([Column],'#N/A') in the source query. The following is a link to the Salesforce documentation related to this topic:

SET T.[Multi-Link Field Name] = '1,1,2,1,3,1'
FROM [Domain].[Table Name] T
WHERE T.[Deleted] IS NULL AND ...

I cannot find the column I want to use for linking to in a linked column but the column is there in the table.

In this example it would set [Multi-Link Field Name] to values with [Cinchy Id] 1, 2, and 3. The version after each Cinchy Id should be 1."

Columns do not "Allow Linking" by default. Check the properties of the column in the original table and make sure that in “Show Advanced” the “Allow Linking” checkmark box is selected. If you do not have Design Table access to that table, you will need to ask someone who does to do it.

How can I see who has modified my data?

Right click on the row you want additional information, select the Collaboration Log.

You can also add the "Modified By" and "Modified" columns into the current view/to your query if you want to see it for multiple rows at once.

How do I create a Cinchy user with a set password?

One Time set up:

  1. Open the Users table

  2. For the password of this user, copy the admin user's password and paste it into the Password field of "defaultuser".

  3. Set the Password Expiration Timestamp to today

  4. In an Incognito browser, navigate to the Cinchy website

  5. Sign in as defaultuser with the admin user password

  6. Cinchy will ask you to change the password for defaultuser, change it to a default password you will give out every time you create an account.

  7. In the original session window, refresh the Users table and remove the Password Expiration Timestamp for defaultuser

Each time, for new users:

  1. Open the Users table

  2. Create the new user, for example "sandip"

  3. For the password of this user, copy the "defaultuser" password and paste it into the Password field of "sandip".

  4. Set the Password Expiration Timestamp to today

  5. Give the user their username and friendly password created in step 7 above. They will be asked to change their password on first sign in.

Can I restore my deleted data?

If the record is still in the table, but has been overwritten by mistake, access your Collaboration Log for the row, and restore back to the correct version.

If your row has been deleted by mistake, access your Recycling Bin, locate the row and restore it.

The only way to truly delete data on the platform is through Data Erasure and Data Compression.